Glacier Forest Getaway

The house and location were great. The house was as advertised -- clean, comfortable; gas fireplace was easy to use; brightly lit interior; beds were comfortable; wi-fi worked well. The location was great (a close drive to the Tahoe Donner ski resort). No issues with the house. The reason this place gets 4 stars (maybe even 3) instead of 5 is the property management company (Grand Welcome). They were good with emailing details of payment received and how to check in -- but were unresponsive in all other communication. A few weeks prior to our stay, I asked about a check-out at 11am instead of 10am (both via text and email) -- and received a response that they would consider my request. A few days before my trip, I had not heard anything, so I reached out to them again -- their response was to "rest assured" that the request was being verified, and they will call or leave a message with an update. I never received a response to my request. Also, during the stay, it snowed. I wanted to clear a pathway from the entryway to the driveway, and also to dig out some of the snow from the front of my car. There was no snow shovel in the house, but it may have been in an outdoor locked closet on the front porch. I called the property management company to ask if there was a snow shovel available. The operator's response was that a shovel was available in the garage. This house has no garage. The operator then promised to investigate this and get back to me. I never received a response. If you're looking for a great house and location, this fits the bill. If you're looking for a responsive property management company, I recommend looking elsewhere.

The house was as advertised and in a convenient location. The streets were well plowed during the snow storm and they had someone plow the driveway. The front and backyard areas were great for snow play. The kitchen was furnished with the minimum essentials but we were able to get by with no issues. As indicated in the welcome email, you need to bring everything you'll need for meal preparations (oil, spices, etc). There seemed to be issues with coordination between the call center and the "on site" team. There were a couple of inquiries such as the availability of dishwashing soap and what time the snow plow would come the day we had to check out that we never heard a response. Note: snow plow didn't come before checkout time so we had to shovel ourselves out. It was nice that they had a text option as well as phone for help but on the phone, always wait to speak to a representative since when we left a message to see if we could get an early check in, we never got a call back. The locks are on a timer to open with your code exactly at your check-in time so no chance to get in if you get there just 10 minutes early like we did. We had some concerns over cleanliness since there were several bowls in the cupboard with old food caked on them. We had to hand wash everything we used the first night until we could get to a store to get dishwashing liquid since it wasn't provided. We were also surprised when someone from the onsite staff came by to check on the heat (not by our request but from an inspection earlier that day) entered the home without a mask. The county at the time had an indoor mask policy so we were surprised it wasn't standard practice to wear a mask when entering the home. We had a power outage a couple of times during our stay but the gas fireplace kept us nice and toasty so it wasn't major issue. Initially I thought having a management company for rentals would be an advantage but the individual owners I've rented for in the past were more helpful and responsive. We usually don't have many needs but being able to get a definitive answer to our questions is helpful.

Everything was good!

We loved this cabin and location. The cabin was clean, fully stocked and in a really nice neighborhood. Plenty of space and a really nice layout. The yard is pretty big and the neighbors are all really friendly. It's only a few minutes to the community lounge and a market and downtown Truckee with all it's shops and restaurants are near by. Most importantly, the wifi was great. My husband and I were able to work and use Zoom all day with no issues.

We really enjoyed our stay. We slept very well, good beds, dark room, quiet neighbors. The shower works very well. Fully kitchen and good grill on the deck.

Had a fantastic stay and was much bigger than expected, having 24-hour service was fanatic as we did have a small issue with the hot water on our first night but fixed it very quickly. I would highly recommend this property to anyone, but there are some updates to the property that I would recommend and people should be aware of. Security of front and back door needs to be improved, the front door is very week and at night we needed to use the chain as the main lock is weak. The back door only locks with a wood pole but pulled hard enough by anyone easy access can be gained. Also would recommend they re-painting the deck as multiple times paint would get stuck to hands or shoes.

The property was clean and well appointed. The front path had not been shoveled and was icy/dangerous. However, the main problem was that the place was overpriced. We have rented larger (3 BR, 3 bath) places for the same amount. This was not a good value.

We had a very nice time and the cabin was perfect for our family of four. We were spoiled with the weather getting both sun for our ski days and snow for our play days. Would recommend this home and we hope to visit again in the near future.

We had a wonderful stay and the property perfectly matched our needs. The neighbourhood is lovely with great access to Truckee and the Northern and Central ski resorts. The house was clean and tidy and we found all the essentials we needed.

We had a wonderful stay and the property perfectly matched our needs. The neighbourhood is lovely with great access to Truckee and the Northern and Central ski resorts. The house was clean and tidy and we found all the essentials we needed.

Enjoyed our stay. The house is a bit tight for 6 people more suited for four. Very friendly neighbors they helped us get out in the snowstorm! Hot tub is far from the house. Had some delays hearing back from property manager about late checkout request had to call 2x. Overall nice home

This place was perfect. Loved the location. Perfect size. All we needed. And everything inside was there for a perfect weekend stay. We will rent this place again for sure.

Booked cabin for last minute trip to snow. Great location, close to all that Tahoe Donner has to offer. Cabin was not cleaned at check in time, but the property manager was on scene and had a cleaning crew respond immediately. Other than the initial hiccup, very pleased with stay.

Beautiful, quiet, accessible neighborhood. Cabin was perfect size for 5 people with two full baths two bedrooms and a third bed in the corner of an open loft space. Cabin was clean and stocked with essentials for a long weekend. I would definitely stay here again. *I did not have any direct communication with the property manager via an exchange of emails/ph calls as I had no further questions; so I was unable to accurately rate that category.