Cancellation Policy

Homes in Lake Geneva, WI have differing cancellation policies, please refer to the home specific policy during the time of booking.

We have no obligation to refund you any amounts if you cancel your reservation after the Cancellation Deadline, except for the Security Deposit (if applicable), unless otherwise required by applicable law.  Any amounts refunded to you if you cancel your reservation after the Cancellation Deadline, except for the Security Deposit (if applicable) and any amounts required by applicable law, will be at our sole and absolute discretion.  You acknowledge and agree that travel insurance is available for you to purchase from various third parties which may avoid or mitigate the risk of your losing amounts that you have paid under this Agreement if you cancel your reservation. You acknowledge and agree that the offering of third-party travel insurance is governed by additional terms, conditions, and policies of such third-party which are not contained herein and that such third-party travel insurance is a Third-Party Service. For bookings that are past the stated cancellation period, you agree that we have no obligation to refund any amount of the Total Fees to you, except as may be required by the laws governing such long-term rentals for the Property in your booking.

In certain circumstances, we may decide, in our sole discretion, that it is necessary to cancel a pending or confirmed reservation. This may be for reasons (i) where we believe in good faith, while taking the legitimate interests of you, the Property Manager, the Home Owner and us into account, this is necessary to avoid significant harm to us, the Property Manager, the Home Owner, other users, residents or tenants, third parties or property, or (ii) for any of the reasons set out in these Terms and Conditions. If we cancel your reservation, we will refund you the Total Fees, including the Nonrefundable Reservation Fees. We may, in our sole discretion, move up your Check-Out Date for any reason, in which case we will refund you a proportionate percentage of the Total Fees, including the Nonrefundable Reservation Fees. To the greatest extent permitted by applicable law, we will not be liable to you for any damages if we cancel your reservation or move up your Check-Out Date.