Na Hale O Keauhou #N1

Everything our family of five could ask for! Boogie boards, water shore, snorkeling equipment plus more in the garage. A well-equipped kitchen and great gas grill. Plenty of towels. Walk to the beach, grocery store, farmers market, Fair Wind or SeaQuest snorkeling …. Sunset views from the patio or master bedroom deck every night. We highly recommend!!

Not sure what happened as this property is beautiful and well taken care of. Management company forgot to let me know how to get in and we immediately realized the air conditioner was broken. We also realized that probably they came in and cleaned the carpeting and never camp back to finish the prep for move in. Trash cans on top of dressers, no paper towels, toilet paper, etc… Heat wave and they could not get it properly fixed for 3 days because of their chain of command. I call the management company, they call the local management company, they call the person at actual townhouse association to call the HVAC company - it was insane and I had to wait for service people to come to make sure they fixed things. Had to have my 90 year old mother and others sleep in other places, but my autistic son and I had to endure the heat/no sleep for 3 nights. Received no compensation and whole thing was just incredibly awful and rude. Also know that there is no BBQ and the pool has none as well because of covid. Too bad as this is an incredible place, great view, etc…., but really bad service!

The detailed touches inside the condo unit were beautiful. Unfortunately there were a few things that could have been improved such as first and foremost the unit needed its own barbecue as advertised. Covid or not the barbecue is important to cooking the beautiful island fish dinners. We had to buy our own tiny one. Also the furniture on the lanais were substandard, very old, rusted so badly that my husband‘s back almost hit the ground, and cushions were barely half inch thick and made our bottoms sore. The glassware in the kitchen was sparse and mismatched as well as the mugs. The beds unfortunately were hard as a rock. The pool definitely needs updating but we knew that from the photos. Just love the location, security, view from the lanai, and quietness.

Wow! We did not want to leave this lovely condo! It was a perfect blend of all the comforts of home in the beautiful tropical setting of Hawaii. It was everything we envisioned and hoped for. We are eager to return to this lovely place!!!

No complains! It was clean and so close to the beach. Loveeee the location and I miss the house already.

This is a great place to stay. Home is roomy and kitchen is well stocked. Lanai comfortable and great vies of ocean from lanai, living room and mater bedroom. Pool is nice sized and easy to walk to. Short drive to services ( gas, grocery, dining and beaches). the carpeting could use a good shampooing and was disappointed that there was no barbecue as last place we stayed had one which allowed us to grill our own dinners. Would definately stay here again though as we had such a nice and relaxing visit.

The property itself was clean, comfortable and well outfitted. There were a few disappointing details that made for a less than perfect experience for us. The hot tub and gym have age limits that are enforced even when parents were present and no other residents were around. To use the gym, you need to be 16. This was a disappointment to my son, who plays competitive hockey and wanted to work out while we were away. Kids need to be 12 to go in the hot tub. To walk off the property, you need to walk on the shoulder of a busy road. There is a sidewalk as you leave the property, but it ends and we were left to walk right beside traffic. Our check in was handled impersonally. I emailed in advance to see if we could check in an hour early as we were travelling with an infant. I received a form email notifying me that for a substantial fee we could check in at noon instead of 4. No effort was made to see if it might be available.

Owner's Response:

Hi Jamie,

I sincerely apologize for the impersonal check in you've experienced. In order to best accommodate our guests, we let them know that there would be an early check in fee. Once agreed, we follow up with our team to ensure that the home is ready and a quality inspection walk through has been performed. Thank you.

The property itself was clean, comfortable and well outfitted. There were a few disappointing details that made for a less than perfect experience for us. The hot tub and gym have age limits that are enforced even when parents were present and no other residents were around. To use the gym, you need to be 16. This was a disappointment to my son, who plays competitive hockey and wanted to work out while we were away. Kids need to be 12 to go in the hot tub. To walk off the property, you need to walk on the shoulder of a busy road. There is a sidewalk as you leave the property, but it ends and we were left to walk right beside traffic. Our check in was handled impersonally. I emailed in advance to see if we could check in an hour early as we were travelling with an infant. I received a form email notifying me that for a substantial fee we could check in at noon instead of 4. No effort was made to see if it might be available.

Great experience again. Everything was as described. Couple issues with dishwasher, just needs to be replaced. Agree with one reviewer a bbq would be nice at property just for convenience. Definitely stay would stay here again.

Great experience again. Everything was as described. Couple issues with dishwasher, just needs to be replaced. Agree with one reviewer a bbq would be nice at property just for convenience. Definitely stay would stay here again.

The unit needs new blinds and could use it's own barbecue.

Owner's Response:

Hi Peter,

We're glad to hear that you've enjoyed your stay! Thank you for your feedback. We are in the process of getting the blinds replaced. Unfortunately, we have not decided to add a BBQ onto this home because the common area in the resort has BBQ's available for all guests. Thank you!

The unit needs new blinds and could use it's own barbecue.

Our family stayed for 2 weeks in July in this well-appointed condo. It had everything we needed and was a great location from which to explore the island. Far enough from downtown Kailua to be peaceful and quiet, but close to shopping and restaurants. When we first arrived, we discovered that none of the electrical outlets in the master bedroom were working, but the management company sent an electrician out right away to solve the problem. The jacuzzi in the community pool area did not have operating jets the entire time we were there, but otherwise everything was great. Cyclists should be aware that all routes from this location are uphill for several miles (except for Ali'i Drive). Overall a wonderful stay!

Our family stayed for 2 weeks in July in this well-appointed condo. It had everything we needed and was a great location from which to explore the island. Far enough from downtown Kailua to be peaceful and quiet, but close to shopping and restaurants. When we first arrived, we discovered that none of the electrical outlets in the master bedroom were working, but the management company sent an electrician out right away to solve the problem. The jacuzzi in the community pool area did not have operating jets the entire time we were there, but otherwise everything was great. Cyclists should be aware that all routes from this location are uphill for several miles (except for Ali'i Drive). Overall a wonderful stay!

Condo was clean with gorgeous views where we could watch for whales and nightly sunsets! We really enjoyed the patio. Conveniently located to shops and the beach. Perfect size for our family... it was nice having a “home” to stay in... kitchen was well stocked, except coffee mugs were limited (which I’m sure is just because they’ve broken over the years from renting). we enjoyed the conveniences of having a washer/dryer along with beach chairs to use during our stay! It was also nice to have games and books available for nights or rainy days. Only issues were that we could not figure out how to use the tv, but that wasn’t a big deal for us. Overall, we couldn’t be happier with staying here!

Condo was clean with gorgeous views where we could watch for whales and nightly sunsets! We really enjoyed the patio. Conveniently located to shops and the beach. Perfect size for our family... it was nice having a “home” to stay in... kitchen was well stocked, except coffee mugs were limited (which I’m sure is just because they’ve broken over the years from renting). we enjoyed the conveniences of having a washer/dryer along with beach chairs to use during our stay! It was also nice to have games and books available for nights or rainy days. Only issues were that we could not figure out how to use the tv, but that wasn’t a big deal for us. Overall, we couldn’t be happier with staying here!

Unit N1 at Na Hale worked swimmingly well for our anniversary with our two adult children and their significant others. The three bedrooms and three baths, wonderful Hawaiian decor, gorgeous views, pool access, and proximity to public access beaches were all major considerations when booking and this site delivered them all. We had a fantastic stay and greatly appreciated the amenities including beach gear made available to us. We had a couple hiccups in our eleven night stay but for the most part they were resolved quickly and professionally. The washer required work and a repairman was dispatched the same day we called. We had some difficulty figuring out the many keys, specifically one that allowed us to get out of the complex on foot but eventually found the one needed. Really the only complaint I heard was that the carpets could be cleaner.

My son, husband and I had such a nice week in this property. It had everything we needed and more and was in a nice quiet location toward the end of town, yet very close to anything you might need. We spent days exploring beaches and afternoons by the pool. Cooked many meals in the well appointed kitchen and watched sunsets from the back lanai. It was nice to have a gym facility and overall just perfect for us and more than we needed. We hope to come back soon.

Response: Aloha! Thank you for staying with us! We're glad to hear that you enjoyed your stay and hope to see you back. Please let us know if we can be any help for your future bookings. Mahalo, Customer Service at Abbey Vacation Rentals / SunQuest Vacations

Had a wonderful time/adventure

Response:
Aloha Cathy, Thank you for taking the time to let everyone know how much you enjoyed your stay! We would love to have you back, please let us know if we can help you with a future booking. Mahalo, Customer Service - Abbey Vacation Rentals / SunQuest Vacations

Beautifully appointed Townhouse located on a corner lot, at one end of the development with a quiet and unobstructed view of the ocean and surrounding landscape.

Response:
Aloha Roger, I am so happy to hear that you enjoyed your stay at Na Hale O Keauhou. Please let us know if we can assist you with a future booking, we would love to have you back. Mahalo, Eme Manley General Manager Abbey Vacation Rentals SunQuest Vacations

My family spent a great week at this beautiful condo. A family of six adults and a one year old had plenty of room and all the amenities we could ever need. The condo was beautifully decorated with great furnishings. The kitchen was fully equipped and great for cooking Ahi and making Poki. All the beach items needed were in the garage including beach towels and chairs. Morning coffee and sunset cocktails on the patio viewing the Pacific were great. An active family we swam, and snorkeled at different beaches, kayaked to Capt. Cook, toured the island and visited two of the National Parks. This condo was a great start and end point for our adventures. The owner was a pleasure to work with. She was friendly, very responsive and assisted us in every way. The Sun Quest management staff were equally responsive and very helpful. The community was beautiful and well maintained. The pool with a one yr. was a great place to spend late afternoons. We will be back and the Na Hale Keauhou N1 is our first choice. A great vacation!

Recommended for: Families with Young Children, Sightseeing, Girls Getaway, Adventure Seekers, Age 55+, Romantic Getaway, Families with Teenagers.

Response:
We love our condo provides nearly every amenity resulting in a relaxing, pleasant stay for guests of all ages. You will find that every stay at our lovely condo is a unique and enjoyable experience. You won't go wrong choosing our home for your vacation in Paradise!

We loved your condo and couldnt have asked for anything more! It was very well maintained, had all the linens, dishes,and extras that we would have in our own home! We were very pleasantly surprised to find such a good supply of diswashing detergent, laundry detergent, beach towels, beach equipment, etc. Even some cooking spices, etc!!!

Recommended for: People with Disabilities, Families with Young Children, Sightseeing, Girls Getaway, Adventure Seekers, Age 55+, Romantic Getaway, Families with Teenagers.

Response:
Thank you for your response. We strive to make our condo comfortable and convenient. We also love the wonderful snorkeling spot that's only 1/2 mile north on Alii Drive. Colorful fish and turtles abound so you feel like you are swimming in an aquarium! We love the sunsets from our lanais and the quietness of the complex. You can hear the waves crashing between the chorus of the birds!

A beautiful condo in a great location. I took my family of four, two adults and two teenagers. When we walked into the condo, the kids were thrilled with the rooms. They are huge! Each kid had a bedroom with their own bathroom, and my wife and I shared an amazing master bedroom. The views from the upper lanai, and the porch downstairs were fantastic. The condo is centrally located between two snorkeling bays, both within walking distance, and a grocery store...which is a huge benefit for families. The pool is very nice, with a great sitting area for outdoor dinners. Twice I walked up the street to L & L Barbeque and brought back dinner to the pool. It was a great way to end the evening. Back to the condo itself, the kitchen has everything you would ever need...coffee maker, giant fridge, modern appliances, corkscrew, dishwasher, and more...and all of the appliances are high end. You will even find beach chairs and snorkeling gear in the garage! In all, I can't wait to go back.

Recommended for: Families with Young Children, Sightseeing, Romantic Getaway, Families with Teenagers.

Response:
Thanks, John. Glad you had a wonderful trip to our corner of Paradise. We look forward to your next stay with us. Mahalo

The place is well decorated, clean, and maintained. Suggest you add a grille and have a recycle bin. The unit does have a hibachi grill. We like the beautiful view, security and quietness.