Na Hale O Keauhou #N1

The property itself was clean, comfortable and well outfitted. There were a few disappointing details that made for a less than perfect experience for us. The hot tub and gym have age limits that are enforced even when parents were present and no other residents were around. To use the gym, you need to be 16. This was a disappointment to my son, who plays competitive hockey and wanted to work out while we were away. Kids need to be 12 to go in the hot tub. To walk off the property, you need to walk on the shoulder of a busy road. There is a sidewalk as you leave the property, but it ends and we were left to walk right beside traffic. Our check in was handled impersonally. I emailed in advance to see if we could check in an hour early as we were travelling with an infant. I received a form email notifying me that for a substantial fee we could check in at noon instead of 4. No effort was made to see if it might be available.

Owner's Response:

Hi Jamie,

I sincerely apologize for the impersonal check in you've experienced. In order to best accommodate our guests, we let them know that there would be an early check in fee. Once agreed, we follow up with our team to ensure that the home is ready and a quality inspection walk through has been performed. Thank you.

Great experience again. Everything was as described. Couple issues with dishwasher, just needs to be replaced. Agree with one reviewer a bbq would be nice at property just for convenience. Definitely stay would stay here again.

The unit needs new blinds and could use it's own barbecue.

Owner's Response:

Hi Peter,

We're glad to hear that you've enjoyed your stay! Thank you for your feedback. We are in the process of getting the blinds replaced. Unfortunately, we have not decided to add a BBQ onto this home because the common area in the resort has BBQ's available for all guests. Thank you!

Our family stayed for 2 weeks in July in this well-appointed condo. It had everything we needed and was a great location from which to explore the island. Far enough from downtown Kailua to be peaceful and quiet, but close to shopping and restaurants. When we first arrived, we discovered that none of the electrical outlets in the master bedroom were working, but the management company sent an electrician out right away to solve the problem. The jacuzzi in the community pool area did not have operating jets the entire time we were there, but otherwise everything was great. Cyclists should be aware that all routes from this location are uphill for several miles (except for Ali'i Drive). Overall a wonderful stay!

Condo was clean with gorgeous views where we could watch for whales and nightly sunsets! We really enjoyed the patio. Conveniently located to shops and the beach. Perfect size for our family... it was nice having a “home” to stay in... kitchen was well stocked, except coffee mugs were limited (which I’m sure is just because they’ve broken over the years from renting). we enjoyed the conveniences of having a washer/dryer along with beach chairs to use during our stay! It was also nice to have games and books available for nights or rainy days. Only issues were that we could not figure out how to use the tv, but that wasn’t a big deal for us. Overall, we couldn’t be happier with staying here!

Unit N1 at Na Hale worked swimmingly well for our anniversary with our two adult children and their significant others. The three bedrooms and three baths, wonderful Hawaiian decor, gorgeous views, pool access, and proximity to public access beaches were all major considerations when booking and this site delivered them all. We had a fantastic stay and greatly appreciated the amenities including beach gear made available to us. We had a couple hiccups in our eleven night stay but for the most part they were resolved quickly and professionally. The washer required work and a repairman was dispatched the same day we called. We had some difficulty figuring out the many keys, specifically one that allowed us to get out of the complex on foot but eventually found the one needed. Really the only complaint I heard was that the carpets could be cleaner.

My son, husband and I had such a nice week in this property. It had everything we needed and more and was in a nice quiet location toward the end of town, yet very close to anything you might need. We spent days exploring beaches and afternoons by the pool. Cooked many meals in the well appointed kitchen and watched sunsets from the back lanai. It was nice to have a gym facility and overall just perfect for us and more than we needed. We hope to come back soon.

Response: Aloha! Thank you for staying with us! We're glad to hear that you enjoyed your stay and hope to see you back. Please let us know if we can be any help for your future bookings. Mahalo, Customer Service at Abbey Vacation Rentals / SunQuest Vacations