Casa Del Lago

House rules

1. HOUSE RULES: IMPORTANT - must read before booking!
2. - ARRIVAL TIME: 4:00 PM
3. - DEPARTURE TIME: 10:00 AM
4. Please take a moment to familiarize yourself with San Bernardino County’s Good Neighbor Guide and the property management’s rules before finalizing your reservation.
5. San Bernardino County Code Enforcement and the Property Management can evict unruly guests who blatantly disregard any rules or regulations without a refund. The minimum fine for violating the stated rules is $1000 per violation, $2000 for the second, and $5000 for the third violation. All guests at the time of booking acknowledge and agree to follow all house rules, neighborhood rules, and city laws and ordinances.
6. - OCCUPANCY: Do not exceed maximum occupancy at any time during your stay. Children are counted in total occupancy. You may not have additional guests during the day. You must be 21 years old or older to book this property.
7. - PARKING: Street and yard parking is NOT allowed, please park in the driveway or you will be fined $1000 for the first citation and $2000 for each subsequent violation. Your vehicle may be towed at your own expense. Caltrans requires all vehicles to carry chains during the winter months. 4WD and AWD are preferred and may be needed to access the driveway during the winter months.
8. - NO EVENTS OR PARTIES ALLOWED.
9. - NO SMOKING, NO VAPING, NO ILLEGAL SUBSTANCES
10. - NO UNAUTHORIZED PET: This house is NOT pet friendly. Unauthorized pets will result in a fine and immediate eviction.
11. - NOISE CURFEW: This home is in a quiet, residential neighborhood. Please respect our neighbors. The noise curfew is strictly enforced between 10 pm to 8 am, this includes spa usage. Amplified music is not permitted to be heard beyond the property line 24/7.
12. - TRAVEL INSURANCE: Please purchase travel insurance, as we do NOT refund for COVID, sicknesses, inclement weather, road closures, evacuations, power outages, bugs, pollen, etc. Again, there are NO refunds unless you purchase travel insurance.
13. - WINTER INFO: During the winter months, Caltrans requires all vehicles to carry chains, including 4WD and AWD vehicles. You may need 4WD, AWD, or chains to access the driveway. The driveway will be clear of snow for your arrival to the best of our ability and street parking is NOT allowed. There are shovels to use for your departure should it snow during your stay. Firewood is not provided. Power outages can occur and are a risk when visiting the mountains. We do not offer refunds for power outages or lack of access due to snow.
14. - AIR CONDITIONING: Most mountain homes do NOT have air conditioning. Please inquire before you book if it’s important to you.
15. - HIGH FIRE RISK: San Bernardino Mountains is a high-risk area. Fireworks, wood fire pits, improper disposal of cigarette butts, charcoal BBQs are prohibited. You will be fined and/or prosecuted. Please take this seriously.
16. - WILDLIFE/MOUNTAIN LIFE: Bears, deer, donkeys, mountain lions, racoons, squirrels, mice, rats, spiders, bats, flies, moths, ants, and other wildlife frequent this area so make sure to lock up the property and your vehicle. We utilize pest control services to control indoor pests as much as possible, but they exist in the mountains! We will NOT refund for wildlife in or near the home. Please keep doors closed to keep them from coming inside.
17. - DAMAGE WAIVER: Your booking includes an Accidental Damage Waiver which covers you for anything seen as accidental. You will be charged for anything seen as neglectful or intentional. It is best to report all damage to us when it occurs so we may correct it for the next guest. Please be respectful of our home and we understand that accidents do happen.
18. - SECURITY/CAMERAS: This home has a security system, exterior cameras and a noise decibel monitoring system to ensure your safety. There may be exterior recordings. There are absolutely no interior cameras.
19. - GUEST SATISFACTION: Grand Welcome inspects every property prior to your arrival. If you have any issues, please contact us so we can handle them when you are here to ensure your stay exceeds your expectations. We will make every reasonable effort to efficiently make the repair. If we are alerted to issues after checking out, you will not be refunded so it is important to report them right away.
20. - REVIEWS: We are a small business and work hard to earn your 5-star review. We appreciate any feedback to help us continually make improvements. Thank you for choosing our home.
21. - BE RESPONSIBLE: This cabin is privately owned. The homeowner and property manager are not responsible for any accidents, injuries, or illness that occur; damage to, or theft or loss of personal items (if found, shipping is at your expense, minimum of $50); wild or domestic animals in the area; and acts of nature.