If you cancel less then 61 days prior to your arrival date there will be no refund. If you cancel at least 61 days prior to your arrival date a cancellation fee of 20% of the total rent plus booking fee and tax will be charged. There are no refunds for poor snow or road conditions, severe weather or early departure.
Half payment is due at time of booking. Balance in full is due 60 days prior to your arrival date. For Christmas/New Year's reservations, half payment is due at time of booking and balance in full is due on September 1st.
Every time you book with Grand Welcome you are earning 5% of your Total Rent in Rewards Points. These points can only be applied towards any FUTURE reservations. You can apply your Rewards Points to get up to 20% off of your next reservation. Points may vary. Points from Multiple Guest Records cannot be combined on one reservation.
There is a $20.00 charge, plus tax, for changing the dates of your reservation or transferring to a different unit. No changes will be allowed less than 60 days prior to your arrival date.
A Non-Refundable Damage Waiver has been purchased with your reservation to cover accidental minor damages caused by the Tenant. This Damage Waiver covers us to $195.00 or 10% of the total damages whichever is the lesser amount.
Wi-Fi is not a GUARANTEED service. We have no control over the strength of any Wi-Fi signal or Internet Outage. Many owners choose to provide this amenity as a courtesy to guests and we will make every attempt to help our guests gain access with passwords and keys. In the event of internet failure, there is a Business Center located at the office for your use. Refunds and Transfers cannot be provided for loss of internet.
If you have a booking of seven days or more, you are eligible for a free mid-stay clean. To schedule your mid-stay clean, you must call the Front Desk upon arrival. Mid-Stay Cleans are limited to linen exchange, towel exchange, and light vacuum.
A $35 per pet per day fee will be charged along with a pet deposit on all pet friendly units! If we determine that, during your stay, you have brought a pet into a unit which does not allow pets your credit card will be charged a $300.00 fee and you will be required to vacate the premises immediately.
All units are non-smoking! If we determine that, during your stay, you have smoked inside the unit, there will be a $300.00 fine charged to your credit card.
If you have booked 3 or more units, there will be a $250.00 security deposit charged per each booking. This deposit will be charged one week prior to your arrival date. Deposit refundable 7-10 days following departure date provided units are damage free. No buses allowed! If you show up with a bus, there will be a $500.00 fine charged to your credit card.
Exceeding maximum occupancy (stated above) for a rental unit constitutes defrauding an innkeeper under California Penal Code #537 and such fraud is punishable by a fine of up to $1,000.00 and/or imprisonment for up to 3 years. In addition, you will be required to vacate the premises immediately and you will be charged an additional $25.00 per extra person per night plus tax.
Grand Welcome is not responsible for common area facilities, including hot tub/spa, pool, etc.
Due to the possibility of accident or injury, Landlord, Owner and Agent prohibit children under the age of 18 from using hot tubs. Tenant and its guests acknowledge that use of hot tubs is at their own risk to injury and damage from the chemicals used to keep hot tubs sanitary which may cause fading in some swimsuits and some individuals may experience mild skin rashes; pregnant women and people with heart conditions or pace-makers are not allowed use of the hot tubs and enter it at their own risk and agree to hold Landlord, Owner and Agent harmless.
Quiet time is from 10:00PM to 8:00AM. If a noise complaint is reported on your unit, there will be a $75.00 fee charged to your credit card for the first complaint and $100.00 fee charged for each additional complaint.
Renter assumes responsibility for any damages to or theft from the unit, including towels and linens.
During holidays and weekends, check-in time may be after 5:00pm. We appreciate your patience!
If there are any persons or possessions remaining in the unit after check out time without prior approval, all personal items will be removed so that the unit can be cleaned for the next guest and the renter's credit card will be charged for an amount equal to a one night stay at the current rental rate. Grand Welcome will not be responsible for any missing or damaged items.
There is one guaranteed parking space per unit, a second vehicle will be accommodated upon space availability.
Tenant(s) agree to indemnity, defend and hold harmless Grand Welcome and the Owner for, from and against any and all claims, losses, demands or other liability whatsoever for personal injury or damage to or loss of property arising directly or indirectly from any act or omission to act of Tenant(s), or guests or invitees of Tenant(s).
Grand Welcome reserves the right to refuse service to anyone.