A-Frame Woodland Retreat • Loft Suite & Decks

Thank you for considering Pine Tree Cabin for your mountain getaway. Before booking, please review the information below to ensure the home is a good fit for your group.

By completing your reservation, you acknowledge and agree to follow all house rules, Grand Welcome's policies, and San Bernardino County ordinances. Failure to comply may result in fines, eviction without refund, or other penalties imposed by San Bernardino County or property management.

CHECK-IN & CHECK-OUT:
- Check-in: 4:00 PM
- Check-out: 10:00 AM

GOOD NEIGHBOR GUIDELINES:
- Please review San Bernardino County's "Being a Good Neighbor" guidelines. You are required to sign the form at the time of booking.

OCCUPANCY:
- Do not exceed the maximum occupancy of 6 people at any time.
- Children count toward total occupancy.
- Day visitors and additional guests are not permitted.
- The primary guest making the reservation must be at least 21 years old.

PARKING:
- Parking is limited to two spaces, located on the driveway.
- Street parking is prohibited throughout San Bernardino County for short-term rentals.
- County enforcement is active, and violations may result in citations, towing, or other penalties.
- During winter weather, Caltrans requires all drivers to carry chains and/or have 4WD or AWD to access the property.

NO PARTIES OR EVENTS:
- This home is in a quiet residential neighborhood and is intended for registered guests only. Parties, events, and large gatherings are not permitted.

SMOKING & ILLEGAL SUBSTANCES:
- Smoking, vaping, and the use of illegal substances are not permitted anywhere inside or outside the property.

PETS:
- This home does not allow pets, as the owners are highly allergic.

QUIET HOURS:
- Lake Arrowhead is a peaceful mountain community. Please be respectful of neighboring homes.
- Quiet hours are from 10:00 PM to 8:00 AM.
- Amplified music may not be heard beyond the property line at any time.

TRAVEL INSURANCE:
- We strongly recommend purchasing travel insurance to protect your trip investment.
- Refunds are not provided for circumstances outside of our control, including but not limited to weather conditions, road closures, evacuations, power outages, health-related disruptions, insects, pollen, or other natural mountain conditions.

WINTER CONDITIONS:
- Mountain weather can change quickly.
- Caltrans requires all vehicles to carry chains, including AWD and 4WD vehicles.
- Shovels are provided should snowfall occur during your stay.
- Firewood is not provided.
- Power outages occasionally occur in mountain communities and are beyond our control. We do not offer refunds for anything out of our control.

AIR CONDITIONING:
- This home has air conditioning.

FIRE SAFETY:
- The San Bernardino Mountains are a high fire-risk area. Please help us protect our forest and community.
- Fireworks are strictly prohibited.
- Wood-burning fire pits and charcoal BBQs are not permitted. The BBQ provided is propane and must be attended at all times.
- No smoking inside or outside the house.

WILDLIFE & MOUNTAIN LIVING:
- One of the joys of the mountains is sharing the area with local wildlife. You may see bears, deer, bobcats, raccoons, squirrels, mice, spiders, bats, flies, moths, ants, and other native species during your stay.
- The property is professionally serviced for pest control; however, wildlife and insects are a normal part of mountain living.
- To help prevent unwanted visits, please keep the doors and windows closed, store food properly inside the house, secure trash bin lids using bungee cords, and lock vehicles and the home when leaving.

DAMAGES:
- Please treat the home with care and notify us immediately if anything is damaged or not functioning properly. Reporting issues promptly allows us to resolve them quickly and minimize any inconvenience during your stay.
- Guests are responsible for damage caused by negligence, misuse, or intentional acts.

SECURITY:
- For the safety of our guests and property, this home is equipped with three exterior security cameras:
• Camera 1: Mounted on the front of the house, monitoring the driveway.
• Camera 2: Mounted at the front door, monitoring the deck and entrance.
• Camera 3: Mounted on the back of the house, monitoring the deck.

- Cameras actively monitor exterior areas only. There are no interior cameras.

GUEST SATISFACTION:
- Our team inspects the property before each arrival and is committed to making your stay enjoyable. If you encounter any issues during your visit, please contact us right away. We will make every reasonable effort to address concerns as quickly as possible.

REVIEWS:
- We appreciate your feedback and work hard to provide a five-star experience. If there is anything we can do to improve your stay, please let us know while you're here so we can assist you with your needs.

LIABILITY:
- This cabin is privately owned. The homeowner and property manager are not responsible for accidents, injuries, illness, theft, loss of personal belongings, wildlife encounters, or events beyond our control.
- Lost-and-found items can be returned upon request. Shipping costs are the responsibility of the guest and are subject to a minimum handling fee of $50.