Heavenly Haven - Hot Tub and Seasonal HOA Pool

The home itself is in a perfect location with quick access to Heavenly Ski Resort and the lake. While the property matched the overall description, the "lived-in" details were lacking. We found hairballs on the floor from previous guests, the trash bin was already full upon arrival, the dressers were in poor condition, and there were no instructions for the fireplaces or extra towels for the hot tub. However, the management company was the most disappointing factor. Their communication is fragmented; they jump between the app and text, often losing track of previous requests or providing conflicting information. Because you speak to a different person every time, it leads to constant miscommunication and inaction. Most frustratingly, they showed zero flexibility during a severe snowstorm that closed major roads, and were unwilling to approach the owner about a date adjustment (which they classify as a policy “cancellation”), opting to prioritize the bottom line over guest safety.

Anonymous - Posted: 2/23/2026

Thank you for taking the time to share your detailed feedback. We’re truly glad you enjoyed the home’s location and its convenient access to Heavenly and the lake — it’s one of the things guests love most about staying here. That said, we sincerely apologize that other aspects of your stay did not meet expectations. The cleanliness issues you described, including hair on the floor and a full trash bin at arrival, are not reflective of our standards. We are addressing this directly with our housekeeping team to ensure more thorough inspections moving forward. We also appreciate you pointing out the condition of the dressers and the lack of clear instructions for the fireplaces and hot tub towels — that feedback is helpful, and we will review both our maintenance checks and the in-home guide to make things clearer and more comfortable for future guests. We’re especially sorry to hear that communication felt disjointed and frustrating. We understand how important consistency and clarity are, and we’re actively working to improve coordination within our team so requests are handled more seamlessly. Regarding the severe snowstorm, we truly empathize with how stressful and concerning those conditions can be. While we are required to operate within the cancellation policies agreed to at booking, we understand how disappointing that experience felt and appreciate you sharing your perspective. Your feedback is valuable and helps us identify where we need to improve. We’re sorry we fell short of providing the smooth, high-quality experience you deserved, and we appreciate you bringing these concerns to our attention.

Grand Welcome staff

Posted: 2/25/2026

Excelente lugar gracias por su atención y amabilidad quiero pedir una disculpa por la molestia de haber tenido el retraso ya que nos agarró la tormenta y no pudimos llegar a tiempo 😢😢

Anonymous - Posted: 2/22/2026

¡Muchísimas gracias por sus lindas palabras! Nos alegra mucho saber que disfrutaron el lugar 😊 Y por favor, no se preocupe por el retraso. Entendemos completamente que el clima y las tormentas pueden causar inconvenientes fuera de su control. Lo más importante es que hayan llegado con bien y que hayan podido disfrutar su estancia. Gracias también por su amabilidad y por mantenernos informados. Fue un placer recibirlos y esperamos poder hospedarlos nuevamente en el futuro. ¡Serán siempre bienvenidos!

Grand Welcome staff

Posted: 2/25/2026

Feels like a real cabin. Great paths to walk through the snow.

Anonymous - Posted: 2/21/2026

Justin! Thanks for being understanding during such a crazy storm! We tried our best to keep our paths accessible for guests! Thanks for being a champion of a guest and going through that storm with us!

Grand Welcome staff

Posted: 2/22/2026

Very good place very close to stateline

Anonymous - Posted: 1/25/2026

Thank you for your review! We’re glad you enjoyed the location and found the place convenient. We’d love to host you again in the future!

Grand Welcome staff

Posted: 1/28/2026

We really enjoyed our stay here! The place was clean and cozy, with lots of games and activities for the house. The host was very responsive and resolved any issues quickly. The location was only a couple minutes away from Heavenly Village and it was easy to get around. We would definitely recommend!

Anonymous - Posted: 1/20/2026

Thank you so much for the wonderful review! We’re delighted to hear that you enjoyed your stay and found the place clean and cozy, with plenty of games and activities to enjoy. We’re also glad our responsiveness helped make your stay smooth and comfortable. It’s great to know the location worked well for you and made it easy to get to Heavenly Village and get around. Thank you for the recommendation—we’d love to host you again in the future!

Grand Welcome staff

Posted: 1/21/2026

Nice place! Cozy, charming, hot tub was a plus. Only downside was lack of towels and linens (there was also no laundry detergent provided for the wash). Communication was pretty slow and not helpful when we needed it. But overall solid rental and we still enjoyed our stay!

Anonymous - Posted: 1/3/2026

Thank you for sharing your feedback with us! We’re glad to hear you found the home cozy and charming and that you enjoyed the hot tub during your stay. We sincerely apologize for the inconvenience regarding the towels, linens, and lack of laundry detergent — this is not the experience we aim to provide, and we appreciate you bringing it to our attention. We’re also sorry to hear that our communication was slower and less helpful than expected when you needed assistance. Your comments are extremely valuable and help us identify areas for improvement. Thank you again for your understanding, and we hope to have the opportunity to deliver an even better experience for you in the future.

Grand Welcome staff

Posted: 1/6/2026

My guests and I were very pleased all around with our stay. We plan a trip up here every year and this cabin was my favorite I’ve chosen so far. The pictures matched the description and really showed good detail and sizing on what to expect. It was very cozy, clean, and comfy! My only complaint is that my code to get inside the residence wasn’t working so thankfully they provided an emergency code that worked. One of my friend’s complaints was that the towels provided weren’t big enough. Thank you for a great experience.

Anonymous - Posted: 12/17/2025

Thank you so much for your kind and thoughtful review! We’re thrilled to hear that you and your guests had such a great stay and that this cabin has been your favorite so far — that truly means a lot to us. We’re glad the photos and description matched your expectations and that you found the cabin cozy, clean, and comfortable. We do appreciate you sharing the issues as well. We’re sorry for the inconvenience with the initial door code and are glad the emergency code helped you get inside quickly. We’ll be looking into this to help prevent it from happening in the future. Thank you also for the feedback about the towel sizes — that’s helpful insight, and we’ll certainly take it into consideration as we work to improve the guest experience.

Grand Welcome staff

Posted: 12/17/2025

I was at the wrong door when I first arrived 😅 Once that was resolved everything went smooth with our stay. Plenty of rooms and beds and bathrooms available. The pool table was a nice addition 👌 Would totally book again!

Anonymous - Posted: 11/23/2025

Thanks so much for your review — and for the good humor about the arrival mix-up 😅. I’m really glad we were able to get you to the right door quickly and that everything went smoothly after that. We’ve gone ahead and updated our listing/check-in info to make the correct entrance extra clear, so future guests don’t run into the same confusion. Happy to hear you enjoyed the space (and the pool table 👌)! We’d love to host you again anytime.

Grand Welcome staff

Posted: 11/25/2025

Great house, location, everything!

Anonymous - Posted: 9/3/2025

Thank you for the wonderful feedback! We’re so glad you enjoyed the house and location. We’d be happy to host you again anytime!

Grand Welcome staff

Posted: 9/5/2025

Nothing but good things to say about the place. Already thinking about booking again during ski season!

Anonymous - Posted: 8/21/2025

We’re so glad to hear you enjoyed your stay! It makes us happy that you’re already thinking about coming back for ski season—we’d love to host you again. Thank you for your kind words!

Grand Welcome staff

Posted: 8/21/2025

The cabin was great & had a perfect amount of space for our family! It was a bit difficult to get in touch with the host and responses were very slow/automated. Also had difficulty with clarifying pet fees and such before the actual stay began. Location was perfect! Overall was a great stay, was mostly very clean despite a few things and had very easy check in/checkout. Thanks for a great stay!

Anonymous - Posted: 8/14/2025

Thank you for your feedback and for sharing what you enjoyed about the cabin, including the space, location, and easy check-in/check-out process. We’re so glad it worked well for your family. We’re sorry to hear there were delays in communication prior to your stay. In the future, please don’t hesitate to reach out directly to our local team for a quick, personal response—they’re always happy to assist with any questions, including pet fees or special requests. We appreciate your stay with us and hope to welcome you back soon!

Grand Welcome staff

Posted: 8/14/2025

Great location, tons of space, great layout for hanging out.

Anonymous - Posted: 7/18/2025

Thanks so much for your kind words! We're glad you enjoyed the location, spacious layout, and the comfortable setup for relaxing and spending time together. We'd love to host you again anytime!

Grand Welcome staff

Posted: 7/18/2025

I had a fantastic stay! The place was exactly as described—clean, comfortable, and well-equipped with everything I needed. The location was perfect, close to restaurants, casinos and zephyr cove beach. The host was incredibly friendly and responsive, making check-in smooth and stress-free. It’s clear they put a lot of care into creating a welcoming space. I’d definitely stay here again and highly recommend it to anyone visiting the area!

Anonymous - Posted: 6/18/2025

Thank you so much for your wonderful review! We're thrilled to hear you had such a fantastic stay and that the home met all your expectations. It’s great to know you enjoyed the location and found everything clean, comfortable, and well-equipped. We also appreciate your kind words about the hosting experience — we always strive to make our guests feel welcome and at ease. We’d absolutely love to host you again anytime you're in the area. Thanks again for the recommendation!

Grand Welcome staff

Posted: 6/19/2025

This house was pet friendly, but we really expected to have a clean sheets without any hair on it. The barbecue was very dirty and we had to clean up, also garbage disposal was broken and kitchen sink was clogged. we let them know but no-one respond. Key lock wasn't working and we couldn't use keys and we had to use parking door for commute. The location was great, very quiet and peaceful.

Anonymous - Posted: 6/9/2025

Thank you for taking the time to share your experience. We're glad to hear you enjoyed the peaceful location and appreciated the pet-friendly aspect of the home. That said, we're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This is not the standard we strive for, and your feedback is incredibly helpful as we work with our team to address these concerns and ensure a better experience for future guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to

Grand Welcome staff

Posted: 6/10/2025

This is my second time staying at a Grand Welcome home and the customer service is top notch! The home was nice, a bit dated and could definitely use some remodeling but things went okay. Major complaints are the towels that were provided are great for a middle schooler but not really suited to an adult; they're a bit on the smaller side. Also, the primary bedroom had a leak through the windows on the day it rained during our stay. Kitchen was fully stocked (which was great) but one of the microwaves was broken. Best part definitely how close the home was to downtown South Lake Take and the nearby lakes in the area.

Anonymous - Posted: 5/30/2025

Thank you so much for choosing Grand Welcome again—we truly appreciate your loyalty! We're thrilled to hear that our customer service stood out during your stay and that you enjoyed the convenient location near downtown South Lake Tahoe and the beautiful nearby lakes. We also appreciate your honest feedback regarding the home. We're always looking for ways to improve, and your notes about the towels, the window leak, and the microwave are incredibly helpful for us to address with our team. We're glad the kitchen was fully stocked and that overall things went smoothly. We hope to welcome you back again soon for another great stay—hopefully with a few upgrades by then!

Grand Welcome staff

Posted: 6/3/2025

everything was good, could use better quality bath towels

Anonymous - Posted: 5/29/2025

Swathy, Thank you for the amazing review. Thank you for the feedback about the towels. We will promptly address this for our next guests. We welcome you back anytime!

Grand Welcome staff

Posted: 5/29/2025

We very much enjoyed our stay.

Anonymous - Posted: 5/24/2025

Terezia, Thank you for the amazing feedback! We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 5/26/2025

Thought the unit was as described and very spacious and the pool table and hot tub were fun features The location was great, right next to a trail that was beautiful to walk through The negatives were that the keypad code was not correct and after a long drive was frustrating to wait outside until they provided a backup code Also the toaster was broken and the dishwasher kept shutting off Took several tries to find a setting that worked to run dishwasher We did enjoy our stay and thought the location was ideal for close access to attractions

Anonymous - Posted: 5/15/2025

Thank you so much for your thoughtful review! We're glad to hear you enjoyed the spaciousness of the unit, as well as the pool table, hot tub, and the beautiful trail nearby — it truly is a great spot for a relaxing walk. We’re also happy that the location worked well for your visit and provided easy access to nearby attractions. We do apologize for the inconvenience you experienced with the keypad code and appliances. Your feedback is incredibly helpful, and we’re already looking into resolving those issues to ensure a smoother experience for future guests. We appreciate you choosing to stay with us and are so glad you had an enjoyable time overall. We’d love to welcome you back in the future!

Grand Welcome staff

Posted: 5/15/2025

We enjoyed our time at this air BNB location. I rate our stay a 4/5 for the following reasons: I thought the place would be nicer based on the photos and high cost but I was met with a "meh" vibe when we first entered the space due to lack of detail and aged asthetics. This location advertises and prides itself on offer a pool table but there is not enough space in the pool room to play an actual game, which was frustrating. The hot tub was nice and the 10pm rule was easy to follow. It was also a nice added benefit to have a grill on the front deck. I think with a little more attention to detail and moving the pool table to a different room my review would have been 5/5.

Anonymous - Posted: 4/29/2025

Nicholas, Thank you so much for your thoughtful review! We're so glad to hear that you enjoyed your time overall and appreciated the hot tub, grill, and easy-to-follow guidelines. Your feedback about the aesthetics and pool table setup is incredibly valuable to us—we always strive to improve and create the best experience possible for our guests. We’re glad the amenities added to your stay, and we’ll definitely take your suggestions into consideration as we look to make enhancements. We hope to welcome you back in the future for an even better experience!

Grand Welcome staff

Posted: 4/30/2025

We were beyond pleased with our experience!

Anonymous - Posted: 4/28/2025

Kai, Thank you for the kind words. We are thrilled you enjoyed your experience in South Lake Tahoe. We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 4/29/2025

We enjoyed our stay :) Thank you!

Anonymous - Posted: 4/23/2025

Keith! Thank you for the amazing feedback! We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 4/24/2025

Great cozy home and very spacious. The neighborhood had a trail right next to this location. The Stateline downtown area is a few minutes away with a lot to do and the lake is also down the street. We loved everything about the place. We did have an issue with the check in code but the back up code we were given worked just fine.

Anonymous - Posted: 4/16/2025

Thank you for the lovely review! We're so happy to hear you enjoyed the cozy and spacious feel of the home, as well as the convenient access to the trail, Stateline, and the lake — it really is a great spot for exploring. We appreciate your understanding about the check-in code and are glad the backup worked smoothly. It means a lot that you loved everything about the place, and we’d love to have you back anytime!

Grand Welcome staff

Posted: 4/16/2025

We love the Living room and kitchen layout with pool table and the spacious rooms we had a good time thank you

Anonymous - Posted: 3/10/2025

Dandre, Thank you for the amazing review! We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 3/11/2025

Great Location, plenty of space and loved the host. Thank you so much!

Anonymous - Posted: 3/7/2025

Jesse, Thank you for the amazing review! We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 3/11/2025

Great stay!

Anonymous - Posted: 2/11/2025

John, Thank you for the amazing feedback! We are thrilled you enjoyed your stay. We welcome you back anytime! Grand Welcome South Lake Tahoe.

Grand Welcome staff

Posted: 2/12/2025

SUSIE P. - Posted:

Overall great place, loved the walking trail next door. Hot tub and grill worked great. Floors could have been cleaned/vacuumed a bit more but not a big deal.

Jeremy B. - Posted:

Dave M. - Posted:

Everything about the host was awesome, they responded promptly to all my questions and the whereabouts of the washer and dryer. The kitchen in this home was amazing - excellently stocked with everything you could possibly need. I rate the owners a 10 - they went above and beyond by replacing the x-box within two hours.

Cynthia M. - Posted:

Great location close to casinos, restaurants and hiking. Spacious home with private hot tub. Also access to community pool. Would definitely stay there again.

Richard B. - Posted:

We found this duplex unit very comfortable for our party of six, and loves the location on the edge of a beautiful protected forest perfectfor morning walks with our dog. It is a short drive away from the Heavenly Gondola and casinos. We would definitely stay here again.

Randall C. - Posted:

Randall, Thank you for the amazing feedback! We are thrilled you enjoyed the house. We welcome you back anytime! Grand Welcome South Lake Tahoe!

Grand Welcome staff

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