Last Updated: May 15, 2022
1. PERSONAL INFORMATION WE COLLECT
As described in more detail below, we collect personal information in three ways: (1) when you provide personal information to us directly, such as by listing or booking a rental propertythrough our websites, (2) automatically when you use our websites, such as through cookies or web pixels, and (3) when third parties, including independent Grand Welcome franchisees and other business partners with whom you interact, provide your personal information to us.
When you book a rental property through the Services or sign up for information from us, we may collect the following information from you:
When you are a Franchisee, list a property through the website, or we otherwise provide property management or marketing services to you or your organization, we may collect the following:
We may also collect any other personal information that you choose to provide, including:
We may automatically collect personal information from you when you use our websites or other online services, including:
As described in more detail below, we may also receive your personal information from third parties, including our independent Grand Welcome franchisees and our business partners that offer booking services for properties we manage.
If you use a third party, such as another online travel agency or one of our Franchisees, to book a reservation for a property that we manage or market, we may receive your personal information from that third party. That information may include:
If we provide booking or marketing services for a property that you or your organization own and that is managed by a third party, such as an independent Grand Welcome franchisee, we may receive certain of your personal information from that third party, including;
We may also receive personal information from third party service providers, including contractors, housekeepers, maintenance providers, and other service providers who provide services for rental properties we manage or market. The information we receive from such third party service providers may vary depending on the nature of the services and the personal information you provide in connection with those services, but may include:
We may also receive personal information from other guests, such as family members or friends who include you as part of their reservation.
Finally, we may combine the information we collect from third parties with information that we have collected from you directly or through your use of the Services.
2. HOW WE USE YOUR PERSONAL INFORMATION
We collect, use, and disclose your personal information for purposes related to providing the Services. We may use the information we collect from you for the following purposes:
We may share personal information, including for the purposes described above:
We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your personally identifiable information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.
We do not “sell” your information to any third parties, as that term is defined under California or Nevada law. Please see the sections below entitled “Additional Information for California Residents” and “Additional Information for Nevada Residents” for more information.
4. THIRD PARTY WEBSITES AND SERVICES
Our websites and online services may include links to applications, websites, information, and other services provided by third parties, including links to tour operators and other concierge services. We are not responsible for the privacy practices of those third parties. We encourage you to contact those parties to learn more about their privacy practices.
You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then can accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers. If you choose to limit or disable cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited. However, you can allow cookies from specific websites by making them ‘trusted websites’ in your web browser. You may opt in or out of cookies on our Site at any time, except strictly necessary cookies (these are used to help our website work efficiently). You may click here to pull up our Cookie Preferences page.
We may also use Google Analytics on our Site. For more information about how Google Analytics uses and processes data, please visit https://www.google.com/policies/privacy/partners/. You may opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
If you don’t wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies, whether included on websites or in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.
Other Tracking Technologies
In addition to cookies, we may use other methods and technologies to store or collect information about you (“Tracking Technologies”). A few of the Tracking Technologies used on the Site, include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):
If you want more information on controlling and deleting cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links are not operated by us, and may open a new window or browser tab). If you want to opt-out of cookies across different advertising networks, the Network Advertising Initiative website – www.networkadvertising.org– has more information and guidance.
6. YOUR CHOICES
You may choose not to provide personal information to us. However, not providing that information may restrict the ability to use the Services. For example, we may not be able to book your reservation or list or market your property.
We prefer to keep your personal information accurate and up to date. If you would like to change or update your contact information, please use the settings within your login or contact us at email@example.com.
You may opt out of certain marketing communications from us by clicking the unsubscribe link or following other opt out instructions provided in those communications. Exercising this opt out will not opt you out of other communications provided as part of delivering the Services.
Please note we may not be always able to offer choices or control over the personal information we receive from independent Grand Welcome franchisees or other business partners. We are not responsible for the privacy practices of those parties. We encourage you to contact those parties to learn more about any choices they may offer you with regard to your personal information.
8. ADDITIONAL INFORMATION FOR RESIDENTS OF CALIFORNIA
The CCPA provides Consumers with specific rights regarding their personal information. This section describes those rights.
As a resident of California, under certain circumstances, you have the right to request certain information that we collect about you, including:
In addition, you may request that we provide you with:
You also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Please note that if we collected information about you for a single one-time transaction and do not keep that information in the ordinary course of business, that information will not be retained for purposes of a request under this section. In addition, if we have de-identified or anonymized data about you, we are not required to re-identify or otherwise link your identity to that data if it is not otherwise maintained that way in our records.
We collect, and may have collected from you in the preceding 12 months, the following categories of personal information described in the CCPA (as described in more detail above):
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
We may require you to confirm your identity and your residency in order to obtain the information, and you are only entitled to make this request twice a year. You may call, email or write us with your request at the contact information below. You must include your full name, email address, and attest to the fact that you are a California resident by including a California postal address in your request. We will respond to your request within 45 days or let you know if we need additional time.
Only you, or an agent that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. We may require proof of your identity and any authorization to make the request on behalf of another person.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the verifiable request. If we cannot fulfill, or are permitted to decline, your request then we will alert you or your authorized representative. For data portability requests, we will select a usable format to provide your personal information.
We will not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision.
H. Non-Discrimination for CCPA Rights
We will not discriminate against you for exercising any of your CCPA rights (your access, data portability, and deletion rights described above). Except to the extent permitted by the CCPA, we will not deny you, or charge you different prices or rates for, goods or services, provide a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different service level or quality of goods and services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
I. California “Shine the Light” Act Disclosure
California’s “Shine the Light” law permits California residents who have an established business relationship with us to request certain information regarding our disclosures of their personal information (as defined by that law) during the preceding year, if any, to third parties for those parties’ own direct marketing purposes. If you are a California resident who has an established business relationship with us and wish to exercise your rights under that law, please send your written request by mail to Grand Welcome Holdings, Inc., 2601 Airport Drive, Suite 270 Torrance, CA 90505, with the subject line “California Shine the Light Act Request”.
9. ADDITIONAL INFORMATION FOR RESIDENTS OF NEVADA
As a Nevada resident, you may also request to opt out of us sharing such information about younow or in the future. To make this inquiry, please submit a request in writing firstname.lastname@example.org with “Nevada Privacy Rights” in the subject line. You must include your full name, email address, and attest that you are a Nevada resident by providing a Nevada postal address in your request and that you are using our Services for personal (not business-related) purposes. Please state whether you are requesting information and/or opting out.
We will process your request within 60 days, or we will let you know if we need additional time. We may require additional information to verify your identity before we can respond.
10. VISITORS TO THE SITE OUTSIDE OF THE UNITED STATES
11. DO NOT TRACK DISCLOSURES
Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally agreed upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track at www.allaboutdnt.com.
12. CHILDREN’S PRIVACY
Grand Welcome recognizes the importance of children’s safety and privacy. Our Site(s) are not designed to attract children and are not intended for use by any children under the age of 16. We do not request, or knowingly collect, any personally identifiable information from children under the age of 16. If you are the parent or guardian of a child under 16 who has provided her or his information to us, please contact us at email@example.com to request the deletion of that information.
13. HOW TO CONTACT US
923 Incline Way #38
Incline Village, NV 89451
Please include your name, contact information, and the nature of your request so that we can respond appropriately and promptly to your communication.
ATTORNEY-CLIENT PRIVILEGED3ATTORNEY WORK PRODUCT