COVID-19 FAQ

Updated February 15, 2021 at 12:30AM PST

Grand Welcome is following the protocols put in place by the government agencies in each of our locations to protect our communities, guests, owners, and employees. These directives will cause us to cease operations for the period of time dictated by each area’s government agency. Our Grand Welcome staff is following the “Shelter in Place” directives to help our communities flatten the curve and prevent further spread of this virus.

Please know the health and safety of our guests, homeowners, and employees remain our top priority during this unprecedented time. Our team continues to monitor the situation daily and provide updates as needed. We’ve put together a FAQ below to address many of the concerns our guests have been asking.

Q: Can I make a reservation to get away from my current city?

A: The state of California has divided up the state into different regions and will implement the stay-at-home order when the ICU reaches a certain threshold of availability. During the stay-at-home order, only the essential workforce as defined by one of the thirteen sectors are allowed to make reservations. Please check if the stay-at-home order is in place prior to booking your stay. The state of Hawaii and Colorado are allowing guests but with certain restrictions and requirements. Since the restrictions are ever changing, we highly recommend researching any government orders prior to booking your stay.

Q: Can I make a future reservation?

A: Yes, future reservations can be made on our website at www.grandwelcome.com or with our Customer Care team at (888)780-4809.

Q: Is my vacation rental going to be cleaned before I arrive?

A: Yes. We are doing all within our means to ensure a safe and clean environment within your properties. Grand Welcome utilizes professional cleaning methods throughout its inventory, whether it be our own employees or if we are partnering with a professional cleaning company. Our housekeeping standards have always addressed our homes to be properly cleaned including the use of cleaning solutions that disinfect homes from all known bacteria and viruses.

Q: Can you provide me more house supplies?

A: Due to the shortage we, unfortunately, cannot guarantee the house will have extra bath tissues, paper towels, etc. We encourage you to bring your own during this time.

Q: What should I bring to my reservation?

A: We highly recommend bringing disposable plates, disposable utensils, napkins, spices, etc. to minimize any exposure as well as cleaning/disinfecting wipes for your personal use.