| Please see the below cancellation policies across Grand Welcome locations.
For all locations, unless otherwise noted below, bookings that are thirty (30) days or less, you may cancel your reservation by giving us written notice at least 30 days before your Check-In Date (the “Cancellation Deadline”) for a fee of 5% of the Total Fees.
For bookings within the following locations that are fourteen (14) days or less, you may cancel your reservation by giving us written notice at least 14 days before your Check-In Date (the “Cancellation Deadline”) for a fee of 5% of the Total Fees.
- Austin, TX
- Avon/ Beaver Creak, CO
- Big Bear, CA
- Branson, MO
- Cape Cod, MA
- Carlsbad/Oceanside ,CA
- Cincinnati, OH/ Northern Kentucky
- Fredricksburg/ Texas Hill Country, TX
- Gulf Shores, AL
- Houston, TX
- Kansas City, MO
- Lake Arrowhead, CA
- Lake Geneva, WI
- Lake of the Ozarks, MO
- Mesa/ East Valley of the Sun, AZ
- Orange Beach, AL
- Nashville, TN
- New Braunfels, TX
- Orlando, FL
- Panama City Beach, FL
- Scottsdale, AZ
- Smoky Mountains, TN
- West Palm Beach/ Fort Lauderdale, FL
- Woodlands, TX
For bookings within the following locations that are sixty (60) days or less, you may cancel your reservation by giving us written notice at least 60 days before your Check-In Date (the “Cancellation Deadline”) for a fee of 5% of the Total Fees.
- Central Arkansas
- Joshua Tree, CA
- Lake Tahoe, CA
- Mammoth, CA
- Palm Springs, CA
- Santa Barbara, CA
- Sea Ranch, CA
For bookings within the following locations that are ninety (90) days or less, you may cancel your reservation by giving us written notice at least 90 days before your Check-In Date (the “Cancellation Deadline”) for a fee of 5% of the Total Fees.
- Hawaii
We have no obligation to refund you any amounts if you cancel your reservation after the Cancellation Deadline, except for the Security Deposit (if applicable), unless otherwise required by applicable law. Any amounts refunded to you if you cancel your reservation after the Cancellation Deadline, except for the Security Deposit (if applicable) and any amounts required by applicable law, will be at our sole and absolute discretion. You acknowledge and agree that travel insurance is available for you to purchase from various third parties which may avoid or mitigate the risk of your losing amounts that you have paid under this Agreement if you cancel your reservation. You acknowledge and agree that the offering of third-party travel insurance is governed by additional terms, conditions, and policies of such third-party which are not contained herein and that such third-party travel insurance is a Third-Party Service. For bookings that are past the stated cancellation period, you agree that we have no obligation to refund any amount of the Total Fees to you, except as may be required by the laws governing such long-term rentals for the Property in your booking.
In certain circumstances, we may decide, in our sole discretion, that it is necessary to cancel a pending or confirmed reservation. This may be for reasons (i) where we believe in good faith, while taking the legitimate interests of you, the Property Manager, the Home Owner and us into account, this is necessary to avoid significant harm to us, the Property Manager, the Home Owner, other users, residents or tenants, third parties or property, or (ii) for any of the reasons set out in these Terms and Conditions. If we cancel your reservation, we will refund you the Total Fees, including the Nonrefundable Reservation Fees. We may, in our sole discretion, move up your Check-Out Date for any reason, in which case we will refund you a proportionate percentage of the Total Fees, including the Nonrefundable Reservation Fees. To the greatest extent permitted by applicable law, we will not be liable to you for any damages if we cancel your reservation or move up your Check-Out Date.