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10 Things Your Guests Look For When Booking a Vacation Rental

As a homeowner, you want to make sure that your vacation rental is appealing to potential guests. But with stiff competition in the market, it can be tough to stand out. So, what exactly do guests look for when booking a vacation rental? In this blog post, we’ll give you a rundown of the 10 things that guests consider when searching and booking accommodations for their next getaway.

Location

The location of your vacation rental is probably the most important factor that guests consider when booking. They want to ensure that your property is situated in a safe, accessible, and appealing area that offers plenty of activities, attractions, and amenities. Whether your rental is near the ocean, mountains, or city center, make sure to highlight the benefits of your location in your property description and photos.

Price

Guests are always on the lookout for affordable vacation rentals. However, they also want to make sure that they are getting value for their money. Make sure that your rental price accurately reflects the quality, amenities, and location of your property. Offering discounts, flexible payment options, and seasonal promotions can also help attract more guests.

Cleanliness

Nobody wants to stay in a dirty or unhygienic vacation rental, especially during these times. Guests expect your property to be clean, tidy, and well-maintained. Make sure to thoroughly clean and sanitize every inch of your rental before and after each guest’s stay. Providing fresh linens, towels, and toiletries can also make a big difference.

Amenities

Guests love vacation rentals that offer a range of amenities that can enhance their stay. Depending on your property, you can offer features like a swimming pool, hot tub, spa, gym, BBQ grill, or fire pit. A fully-equipped kitchen, high-speed internet, cable TV, and air conditioning are also must-haves for many guests.

Reviews

Reviews and ratings play a crucial role in a guest’s decision to book a vacation rental. Positive reviews indicate that your property is reliable, comfortable, and enjoyable to stay in. Encourage your guests to leave reviews on popular booking platforms like Airbnb, VRBO, or TripAdvisor. Always be responsive to guest queries, complaints, or feedback, and address them in a timely and professional manner.

Communication

Clear, timely, and friendly communication with your guests can make all the difference when it comes to their satisfaction and loyalty. Respond to their inquiries, booking requests, or concerns promptly and politely. Provide them with useful information about your rental, location, and local attractions before and during their stay. Checking in with them during their stay and after they leave can also foster a positive relationship.

Security

Guests want to feel safe and secure when staying in a vacation rental. Make sure that your property is equipped with smoke detectors, fire extinguishers, and a first aid kit. Installing security cameras, an alarm system or a keyless entry system can also add an extra layer of protection and convenience. Outline your safety and security measures clearly in your property description or manual.

Flexibility

Guests appreciate a host who is flexible and accommodating to their needs, schedules, or special requests. Consider offering early check-in or late check-out options depending on availability. Allow guests to bring pets, children, or extra guests (within reason). Offer additional services or experiences like airport transfers, guided tours, or cooking classes. Be open-minded, friendly, and respectful in your interactions with guests.

Honesty

Honesty and transparency are essential to building trust and credibility with your guests. Make sure to provide accurate and detailed information about your rental and its features. Don’t misrepresent or exaggerate your property’s qualities or condition. If there are any issues or concerns that may affect their stay, such as noisy neighbors or construction work nearby, be upfront about it.

Personal Touches

Finally, guests appreciate little gestures that can make them feel welcome and appreciated. Leave a welcome note, a small gift, or a local delicacy in your rental as a gesture of hospitality. Provide a list of recommended local restaurants, shops, or attractions that you personally enjoy. Send a postcard or thank-you message after their stay to show your appreciation.

By keeping these 10 things in mind, you can create a vacation rental that guests will love and come back to for their future getaways. Remember to offer an attractive location, fair pricing, cleanliness, essential amenities, positive reviews, clear communication, security, flexibility, honesty, and personal touches. By doing so, you can set yourself apart from the competition and provide a memorable and satisfying experience for your guests. Don’t forget – partnering with the right property management team – like Grand Welcome – can help take this responsibility off of your shoulders.

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